Privacy Policy for anne-frank.cyou

Welcome to anne-frank.cyou (“we”, “us”, “our”). This policy explains, in clear language, how we collect and process information when you explore content themed around the Anne Frank Museum located in Amsterdam, Netherlands. By using the site, you acknowledge that you have read and agree to this Privacy Policy.

1. Introduction & General Principles

We respect the dignity and privacy of every visitor. Our practices align with the EU General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA). We limit collection to what is necessary, retain data only as long as needed, and safeguard it using reasonable technical and organizational measures. This website is informational and independent; it is not operated by the official museum, but it references the history and remembrance associated with Anne Frank to encourage learning in the Netherlands and beyond.

2. What Data We Collect

Personal data you provide: if you submit a form (e.g., an enquiry or ticket interest), we may collect your name, email address, phone number, and message content. Submitting this data is voluntary.

Technical data: when you browse, servers may automatically log your IP address, device type, browser version, time zone, pages visited, and referral information. We use this to measure usage trends within Amsterdam and across the Netherlands for site improvement.

Cookies & similar technologies: necessary cookies ensure security and basic functions; optional analytics cookies help us understand how visitors interact with pages; marketing cookies may support remarketing by third‑party advertising networks. You can manage preferences via the cookie banner.

3. How & Why We Use Data

Provide, maintain, and enhance the site’s content and availability for users planning cultural trips to Amsterdam.
Respond to enquiries and provide visitor information you requested.
Measure engagement and improve navigation, performance, and accessibility.
Protect against abuse, spam, and security incidents.
Comply with legal obligations within the EU and the Netherlands.

4. Sharing with Third Parties

We do not sell personal information. We may disclose limited data to service providers who support hosting, analytics, or security. These providers must process the data only on our instruction and apply adequate safeguards. If legally required (e.g., to comply with a court order), we may disclose information to public authorities.

5. Use of Third‑Party Services

We may use tools such as Google Analytics to generate aggregated statistics about visits. Where possible, IP anonymization is enabled. Analytics cookies load only after consent, which you can modify at any time through the cookie banner. We may also use advertising platforms to run remarketing campaigns that are compliant with Google Ads policies.

6. Storage & Security

Data is stored within the EU or in jurisdictions offering appropriate safeguards. We encrypt communications using HTTPS and restrict administrative access. While no system is perfectly secure, we regularly review controls to reduce risk, including rate‑limiting, least‑privilege access, and log monitoring.

7. Your Rights

Under GDPR, you may request access, correction, erasure, restriction, objection to processing, and data portability. Under CCPA, California residents can request disclosure of categories collected, deletion, and opt‑out of sale or sharing (we do not sell personal data). To exercise rights, email us at team@anne-frank.cyou. We may need to verify your identity before fulfilling a request.

8. Children’s Privacy

This site is intended for a general audience and does not knowingly collect personal data from children under 13 (or the age defined by local law). If you believe a child has provided personal data, please contact us and we will promptly remove it.

9. Changes to This Policy

We may update this document to reflect operational, legal, or regulatory changes. The latest revision date appears at the top of this page. Substantial changes will be highlighted on the site.

10. Contact

If you have questions about privacy or wish to make a request, contact our data contact at team@anne-frank.cyou or write to: Prinsengracht 263-267, 1016 GV Amsterdam, Netherlands.

By using this website, you consent to this Privacy Policy.

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